If your ads aren't appearing on the broadcast output, work through the checks below in order. Most problems come from an overlay setting or a playlist that never runs. This guide is for organisations running ads through Automated Game Plans.
Overview
There are four main checks, plus a balance check. Start with the overlay, because ads can't show at all if the overlay isn't set up for them. Then check the game plan, the ad set and your hours.
LIGR Live gives you two equally valid ways to run ads. You can use Ad Allocation in the Ads tab, or playlist ads in the Automation tab. This guide focuses on playlist ads. To compare the two, see Ad Allocation or playlist ads: which to use.
Check 1: Feature Type (Ad Type Setting)
Make sure the overlay's Ad Type is set to Brands. If it's set to No Brands, your ads won't display.
Click Matches in the left sidebar.
Find your match and expand it with the drop-down arrow.
Open the menu on the overlay's row and click Configure. The UPDATE OVERLAY window opens.
Click Ads in the section list on the left.
Check the Ad Type field. If it says No Brands, change it to Brands and click Update.
Check 2: Enable Ads Toggle
An Ad Type of Brands isn't enough on its own. The Enable Ads toggle must also be on. Ads only show when both settings are correct.
In the same Ads section of the UPDATE OVERLAY window, check that Enable Ads is switched on. If it's off, switch it on and click Update.
Check 3: Ad Slot Configuration in Automated Game Plan
The ad has to be in a playlist that actually runs during the match. Check the following.
The game plan reaches the overlay
Open the game plan in the Automation tab. Confirm it's assigned to the match's competition and to the right theme instance.
In the UPDATE OVERLAY window, check that the Theme Profile in the Graphics section is the theme instance that uses this game plan.
In the Control Room, make sure Manual is turned off so the game plan runs the graphics automatically. See Switch between Manual and Auto in the Control Room.
For more on these links, see How game plans connect to themes, competitions and overlays.
The ad is in the playlist
Open the playlist where the ad should appear, for example a half-time or pre-game playlist, and check the ad is on the timeline.
Detached ads: if one is missing, click Add Item to Sequence and choose Advertisement or Ad Template. See Add an advertisement to a playlist.
In-graphic ads: edit the graphic and check its Assets section has an advert or club slot selected. If there's no Assets section, that graphic has no ad area. See Adding in-graphic ads to playlist graphics.
Club slots: a slot stays empty until the club uploads its advert. See Why a delegated ad slot is empty during broadcast.
The playlist actually fires
Check the playlist has the right trigger. See Add triggers to a playlist.
A higher priority playlist can take over one with a lower priority. Guards can also stop a playlist from running. See Playlist priority and guards explained.
Use Preview a playlist to see the ad play. Use Review a match against your game plan to see which trigger fired during a real match.
Check 4: Green Dot on Ad Set
Check that the ad set has a green dot next to its name. The green dot means all seven image sizes have been uploaded. An ad set can't display until all seven sizes are there.
Click Ads in the left sidebar, then click Ad Sets.
Find the ad set you're trying to display and look for the green dot next to its name.
If there's no green dot, open the ad set and check each size box.
Upload any missing images, then save.
Additional Check: Graphics and Brands Hours Balance
Make sure you have enough Graphics and Brands hours in your balance. If your balance is low or at zero, ads won't appear on the broadcast.
You can see your balance in the top right corner of the Matches tab or the Dashboard tab. Check that you have Graphics and Brands hours remaining. If you don't have enough, add more hours before your broadcast.