Overview
When you delegate an ad slot to a club in your Automated Game Plan, the slot relies on the club uploading their ad set through the Club Portal and assigning it correctly. If the delegated slot appears empty during a broadcast, the club has not completed the upload and assignment process.
[SCREENSHOT: an Automated Game Plan playlist showing an ad slot delegated to "Home Club" or "Away Club"]
Why Delegated Slots Are Empty
A delegated ad slot displays the club's uploaded ad set automatically for their matches. For this to work, the club must complete two things: first, upload their ad set to the Club Portal with all seven required image sizes, and second, assign that ad set to the delegated slot within their Club Portal interface. If either step is incomplete, the slot will remain empty during the broadcast.
How to Resolve Empty Delegated Slots
If you notice an empty delegated slot, contact the club to confirm their ad set is uploaded and assigned. Ask the club to work through the following steps:
1. Log in to the Club Portal.
2. Navigate to their ad set management section.
3. Verify their ad set has all seven image sizes uploaded; a green dot appears once this is complete.
4. Confirm the ad set is assigned to the delegated slot for their matches.
Once the club completes these steps, their ad set will display automatically in the delegated slot during broadcasts.
[SCREENSHOT: the Club Portal ad set management section showing the seven image sizes with a green completion dot]
Verifying the Delegation Configuration
Before contacting the club, it's worth verifying that the slot is correctly delegated in your Automated Game Plan. To do this, open the game plan in the Automation editor, then locate the ad slot in the relevant playlist, and confirm that the slot is assigned to "Home Club" or "Away Club" rather than to a specific ad set. If the slot is delegated correctly but still appears empty, the issue lies with the club's upload or assignment in the Club Portal.