LIGR Live

Check if Highlight Settings are configured for the competition, if Stream Settings have Capture Highlights enabled, if match events are being logged via LiveScore app or external feed, and if…

Why Highlights Aren't Capturing During a Stream

The image must be assigned to the same competition as the match. Open the image in Multimedia > Images, check the Competition field, select the correct competition if blank or…

Why Images Don't Appear in the Graphic Control Room

Check if recurrence is set correctly (manual templates don't run automatically), if completed matches exist under the selected stream, and if highlights were actually captured for those matches. Templ

Why Compilation Templates Aren't Generating Videos

You must click Regenerate Video after making changes to compilations. Changes are provisional until you regenerate - make edits like deleting highlights or adjusting lead/lag, then click Regenerate Vi

Why Edited Compilations Don't Show Changes

Large files take time to convert and download - check top right corner for progress. For social media failures, verify the account is still connected in Profile > Connections, check…

Troubleshooting Downloads and Social Media Shares

Use longer lead/lag (20-30 seconds) for highlights shared individually to give context, shorter lead/lag (5-10 seconds) for compilations to keep video length manageable, and remember you can always ad

Tips for Lead and Lag Strategy

Keep pre-rolls short (3-5 seconds) so viewers see action quickly, use pre-rolls for branding like logos or sponsors, use post-rolls for calls-to-action like subscribe or follow, and create multiple ve

Tips for Pre-Roll and Post-Roll Best Practices

For weekly reels, create templates with weekly recurrence set for Sunday evening using All in One Video Ordered by Event and enable auto-publish. For individual match highlights, use When Match…

Tips for Compilation Workflows

Create tags before the season starts (Goal of the Week, Save of the Week, Goal of the Season), apply tags during or after matches while fresh, use Moments Editor at…

Tips for Tagging, Moments, and Organization

Julian Rodrigues

Common issues and best practices for multimedia workflows

Troubleshooting and Tips

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