Highlights will not capture during a stream unless all four of these conditions are met: Highlight Settings are configured for the competition, Stream Settings have "Capture Highlights" enabled, match events are being logged, and the stream is actually live. This article walks through checking each condition in order.

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[SCREENSHOT: the Multimedia > Highlights Settings tab showing the competition dropdown and event list]

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Highlight Settings must be configured before your first stream or highlights won't capture. To check this, follow these steps: 1. Navigate to Multimedia > Highlights. 2. Click the Settings tab. 3. Click the competition dropdown and select your competition. 4. Verify that events are added, clicking Add Event if none exist. 5. For each event, confirm that Lead seconds and Lag seconds are set. 6. Click Save at the bottom of the screen.

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If the competition dropdown shows no competitions, you need to create a competition in the Assets section first.

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The stream must have "Generate Highlights" toggled on for highlights to capture. To verify this, navigate to Matches and expand the match, then click the three-dot menu next to the stream and select Settings (or Configure). Scroll down to find the "Generate Highlights" toggle and verify it is toggled ON.

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If the toggle is off, enable it and click Save. This setting must be enabled before the stream starts.

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[SCREENSHOT: the stream Settings/Configure panel with the "Generate Highlights" toggle highlighted]

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Highlights only capture when match events are logged during the stream. Events can be logged in two ways: manually by a live scorer using the LiveScore app, or automatically by an external data provider.

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To verify events are being logged, open Match Center during the live stream (from Matches > match Actions menu > Match Center) and check the Timeline section for logged events. If the timeline is empty, no events are being captured.

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If no events appear in the timeline, confirm someone is using the LiveScore app to log events, or verify the external data feed is connected and working.

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Highlights only capture during active broadcasts, so the stream must be in a live state. Go to Matches, expand the match, and check the stream status indicator: a red indicator means the stream is live, a gray indicator means the stream is idle (not started), and a yellow indicator means the stream is starting up (wait for it to turn red).

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If the stream indicator is gray, click View from the stream Actions menu, then click Start Stream.

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If highlights still aren't capturing after confirming all four conditions, the issue is likely with the LiveScore app connection or external data feed. Check that the LiveScore app is open and connected to the correct match, or verify the external data provider is sending events correctly.