Highlights will not capture during a stream unless all four of these conditions are met: Highlight Settings are configured for the competition, the stream has Generate Highlights switched on, match events are being logged, and the stream is actually live. This article walks through checking each condition in order.

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Highlight Settings must be configured before your first stream or highlights won't capture. To check this, follow these steps: 1. Navigate to Multimedia > Highlights. 2. Click the Settings tab. 3. Click the competition dropdown and select your competition. 4. Verify that events are added, clicking Add Event if none exist. 5. For each event, confirm that Lead seconds and Lag seconds are set. 6. Click Save at the bottom of the screen.

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If the competition dropdown shows no competitions, you need to create a competition in the Assets section first.

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The stream must have Generate Highlights switched on for highlights to capture, because highlights need the full feed archived. To verify this, navigate to Matches and expand the match, then click the three-dot menu next to the stream and select Settings (or Configure). You can also open Stream Settings from the three-dot menu on the Stream Monitor. The UPDATE STREAM SETTINGS window opens.

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Click Recording in the section list on the left, or scroll down to it. Check that the Generate Highlights toggle is on. The same section also has the Auto Publish Highlights and Store Match Recording toggles.

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If the toggle is off, switch it on and click Update at the bottom of the window. This setting must be enabled before the stream starts.

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Highlights only capture when match events are logged during the stream. Events can be logged in two ways: manually by a live scorer using the LiveScore app, or automatically by an external data provider.

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To verify events are being logged, open Match Centre during the live stream (from Matches > match Actions menu > Match Centre) and check the Timeline section for logged events. If the timeline is empty, no events are being captured.

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If no events appear in the timeline, confirm someone is using the LiveScore app to log events, or verify the external data feed is connected and working.

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Highlights only capture during active broadcasts, so the stream must be in a live state. Go to Matches, expand the match, and check the stream status indicator: a red indicator means the stream is live, a grey indicator means the stream is idle (not started), and a yellow indicator means the stream is starting up (wait for it to turn red).

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If the stream indicator is grey, click View from the stream Actions menu to open the Stream Monitor, then click Start Stream. The stream takes about two and a half minutes to start up, then shows as live with how long it's been on air. Check the Input card too, which shows whether the camera feed is coming in.

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If highlights still aren't capturing after confirming all four conditions, the issue is likely with the LiveScore app connection or external data feed. Check that the LiveScore app is open and connected to the correct match, or verify the external data provider is sending events correctly.