Large files take time to convert and download, so if a download seems slow, check the top right corner of the screen for download progress before assuming something is wrong.

​

[SCREENSHOT: the top right corner of the screen showing the download progress indicator]

​

If the download appears stuck, there are a few things you can try. First, refresh the page and then try downloading again. If the file is very large, such as a full match recording, it can help to try downloading during off-peak hours when the system has less traffic to process.

​

If your highlight failed to post to social media, check these items in order to find the cause.

​

First, confirm that the social media account is still connected. Go to Profile > Connections and verify that the account is listed there. If it is not listed, reconnect it before trying to share again.

​

[SCREENSHOT: the Profile > Connections screen showing connected social media accounts]

​

Next, make sure the highlight meets the platform's requirements. Check the max duration and max file size shown on the share screen, and if your highlight exceeds these limits, edit it to reduce its duration or file size.

​

Finally, keep in mind that some platforms limit how many posts you can make per hour or per day. If you are within one of these posting limits, you may need to wait before posting additional content.

​

If your highlights are too large to share, there are a few ways to bring the file size down. You can reduce the lead/lag time to shorten the overall duration, create a new format since vertical or square formats are often smaller in file size, or edit the highlight to remove the pre-roll or post-roll if they are contributing large file sizes.

​