Downloads Not Working
Large files take time to convert and download. Check the top right corner of the screen for download progress.
If the download appears stuck:
1. Refresh the page
2. Try downloading again
3. For very large files (full match recordings), try downloading during off-peak hours
Shared Highlight Failed to Post
If your highlight failed to post to social media, check these items in order:
Is the social media account still connected?
1. Go to Profile > Connections
2. Verify the account is listed
3. If not listed, reconnect it
Does the highlight meet the platform's requirements?
Check the max duration and max file size shown on the share screen. If your highlight exceeds these limits, edit it to reduce duration or file size.
Are you within the platform's posting limits?
Some platforms limit how many posts you can make per hour or per day. You may need to wait before posting additional content.
Reducing File Size for Social Media
If your highlights are too large to share:
1. Reduce lead/lag time to shorten duration
2. Create a new format (vertical or square formats are often smaller file sizes)
3. Edit the highlight to remove pre/post-roll if they're large files