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Why the green dot is not appearing on an ad set

The green dot on an ad set only appears once all seven required image sizes are uploaded; learn how to check and fix missing images.

Overview

The green dot next to an ad set name confirms that all seven required image sizes have been uploaded and the ad set is ready to use in broadcasts. If the green dot is not appearing, one or more image sizes are missing.


[SCREENSHOT: the Ad Sets list showing an ad set with a green dot next to its name compared to one without]


Required Image Sizes

Each ad set requires all seven of these image sizes to be uploaded before the green dot will show:


• Square: 300×300px


• Small: 510×150px


• Banner: 1920×140px


• Landscape: 1000×200px


• Portrait: 500×250px


• Leaderboard: 1000×100px


• Custom: Varies (configured per graphic)


How to Check for Missing Images

To find out which images are missing from an ad set, start by clicking Ads in the left sidebar, then click Ad Sets. Select the ad set that doesn't have a green dot, and review each of the seven size boxes on the screen to identify which ones are empty, meaning no image has been uploaded for that size.


[SCREENSHOT: an ad set's detail screen with the seven image size boxes visible, including at least one empty box]


How to Upload Missing Images

For each missing image size, click Upload Image on the empty size box and select your image file. If the image is the wrong size, the crop tool will activate automatically so you can adjust it. Repeat this process for all missing sizes, and once all seven sizes are uploaded, the green dot will appear next to the ad set name.


Alternative Upload Method

You can also drag and drop multiple files at once. LIGR will automatically position each image based on its dimensions into the correct size slot.


Using Canva Integration

The Canva integration loads the correct dimensions for each size automatically, eliminating resizing errors. This can help ensure all seven images are created at the proper dimensions before uploading.


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