Overview
When you invite a new user to your organization, they receive a verification email at the address you provided. The user must click the verification link in that email before they can access the organization. Once verified, they can log in and access features based on the permission level you assigned them.
[SCREENSHOT: the invite user dialog showing the email field and permission level dropdown]
The Invitation Process
When you send an invitation, the process unfolds in a set sequence. First, the user receives a verification email at the address you entered when creating the invite. Second, the user must click the verification link contained in that email to confirm their identity. Third, once verified, the user is able to log in to the organization. Finally, the user's access within the organization is determined by the permission level you assigned to them - Owner, User, Club User, Live Scorer, or Media Viewer.
What the User Can Access
The permission level you select during invitation determines what the new user can access once they have verified their account:
• Owner: Complete access including billing, user management, and ownership transfer.
• User: Full access except billing, user management, and ownership transfer.
• Club User: Limited to managing their assigned club(s) through the Club Portal.
• Live Scorer: Access only to the LIGR LiveScore app - automatically directed there when they log in.
• Media Viewer: View-only access to matches, highlights, and media content.
[SCREENSHOT: the permission level selection showing Owner, User, Club User, Live Scorer, and Media Viewer options]
Verification Email Location
Verification emails often end up in junk or spam folders. If a new user hasn't received their verification email, have them check their spam folder first, and encourage them to mark emails from LIGR as safe to ensure future delivery.
If the verification email is still not found after checking spam, contact support via the chat function in the bottom right of the Help Center.
After Verification
Once the user clicks the verification link and logs in, they can immediately access the organization based on their assigned permission level. Club Users will see the Club Portal interface focused on their assigned club, Live Scorers will be automatically directed to the LiveScore app, and all other permission levels will access the LIGR Live dashboard with the features their role permits.