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What to Do When Still Being Charged After Match

Explains why streaming charges continue after a match, how to properly stop a stream, verify status in Multiview, and set up auto-stop automation.

Overview

If you stop a match but streaming charges continue, the stream itself is still running. Closing the browser tab does not stop the stream or billing. You must explicitly stop the stream using the Stop Stream button or configure automation to stop it automatically.


Check That You Stopped the Stream

To properly end a stream, go to Stream View and click the Stop button in the top right of the screen. A confirmation dialog will appear, and you should select "Yes, stop stream" to confirm. Once confirmed, you stop incurring charges for streaming and highlights.


If you closed the browser tab without clicking Stop Stream, the stream is still running and charges continue.


[SCREENSHOT: Stream View screen with the Stop button highlighted in the top right and the "Yes, stop stream" confirmation dialog visible]


Verify Stream Status in Multiview

To check whether a stream is still active, click the Streaming tab in the left-hand dashboard. The Multiview page displays all active streams in a grid layout, so you can check whether the match stream is still shown with a live indicator. If the stream appears in Multiview, it is still active and must be stopped.


To stop it, click on the stream tile in Multiview to open the detailed view, then click Stop Stream and confirm the stop action.


[SCREENSHOT: Multiview grid showing active stream tiles with a live indicator on one of them]


Use Automation to Prevent This Issue

You can configure Auto Stream settings to automatically stop streams after matches end. During stream creation or in stream settings, set Stream Stop to X minutes after the match ends. The stream will then automatically stop at the configured time, ensuring streams stop even if you forget to manually stop them.


Important Points

1. Charges begin as soon as you click "Yes, start stream."


2. Charges continue until you stop the stream.


3. Closing browser tabs does not stop the stream or billing.


4. You must manually stop the stream or use automation to stop it.


5. Use Multiview to monitor all active streams and catch any that should have stopped.


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