Starting and stopping streams is how you control when your live broadcast is active and when charges are incurred. You must manually start a stream from the Stream View page (or use bulk actions to start multiple streams), and you must manually stop the stream when finished. Charges begin as soon as you click "Yes, start stream" and continue until you stop the stream. Simply closing your browser does not stop the stream or billing.

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Before you can start a stream, make sure the following conditions are met:

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• An input must be assigned to the stream before it can be started.

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• The stream must be fully configured with at least one destination.

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• You must have sufficient Stream and Highlights hours available in your balance.

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To start a single stream, begin by navigating to the Matches section and finding the match that contains the stream you want to start. Click the arrow to expand the match view, then access View from the stream's Action Menu on the right-hand side, or click the white space of a stream row to open the side control panel and access View from there. A separate tab will open showing the Stream View page.

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From the Stream View page, click Start Stream in the top right corner. A confirmation notification will appear asking "Are you sure you want to start streaming?" — click Yes, start stream to proceed. A notification will then appear in the preview window reading "Stream is starting" along with a progress bar. Once the preview shows LIVE, the stream is active.

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[SCREENSHOT: the Stream View page with the Start Stream button and the LIVE indicator visible]

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Important: As soon as you click "Yes, start stream" you begin incurring charges for streaming and highlight services. Charges continue until you stop the stream.

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If you need to start several streams at once, navigate to the Matches section and find the match containing the streams you want to start, then click the arrow to expand the match view. Select the checkboxes on the left side of the screen for each stream you want to start, then click the Start Stream bulk action button located at the top of the screen. All selected streams will begin starting simultaneously.

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A stream typically takes 2–3 minutes to initialize. During startup, the stream indicator remains yellow, a red progress bar appears below the video player in Stream View, and the preview may display a loading state. This is normal while the system initializes the stream and connects destinations.

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If the stream remains in the yellow "starting" state for longer than 10 minutes, it is likely stuck.

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Important: A stream cannot be manually stopped while it is still in the starting state. The Start/Stop button only becomes available once the stream is fully live or fully off.

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If the stream appears stuck, first allow at least 2–3 minutes for normal initialization. If it remains yellow beyond approximately 10 minutes, create a new stream for the match, start the new stream, and confirm it initializes correctly. Creating a new stream resolves most rare initialization issues. If multiple attempts fail, contact LIGR Support for investigation.

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To stop a stream, go to the Stream View page and click the Stop button in the top right of the screen, then select Yes, stop stream in the confirmation dialog. Once confirmed, you stop incurring charges for streaming and highlights.

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Critical: You MUST manually stop the stream or use automation to stop it. Simply closing the browser tab does not stop the stream or billing. Charges continue until you explicitly stop the stream.

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Stream won't start

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If a stream won't start, verify an input is assigned to the stream, since streams cannot start without input assignment. Check that the input source (camera/encoder) is connected and active, and verify the stream destination is properly configured in Assets. Also confirm you have sufficient Stream and Highlights hours available — your remaining balance is visible in the top-right corner of the Matches page or in the Billing section.

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Still being charged after match

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If you're still being charged after a match, confirm you clicked Stop Stream and received confirmation, and check Multiview to verify the stream is not still active. Stopping the stream is required, as closing browser tabs doesn't stop billing. You can also use automation to ensure streams stop automatically if you forget.

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[SCREENSHOT: the Matches page showing the Stop Stream button and remaining Stream/Highlights hours balance]

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