Starting and stopping streams is how you control when your live broadcast is active and when charges are incurred. You start a stream from the match's Stream Monitor (or use bulk actions to start multiple streams), and you must stop the stream when finished. Charges begin as soon as you start the stream and continue until you stop it. Simply closing your browser does not stop the stream or billing.

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Before you can start a stream, make sure the following conditions are met:

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• An input must be assigned to the stream before it can be started.

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• The stream must be fully configured with at least one destination.

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• You must have sufficient Stream and Highlights hours available in your balance.

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To start a single stream, go to the Matches section and find the match that contains the stream you want to start. Click the arrow to expand the match, then open the stream's Stream Monitor. The Stream Monitor is where you start, watch and control the stream for that match.

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On the Stream Monitor, check the Input card to confirm the camera feed is coming in, then click Start Stream. The stream takes about two and a half minutes to start up. Once it's ready, it shows as live along with how long it's been on air.

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Important: As soon as you start the stream you begin incurring charges for streaming and highlight services. Charges continue until you stop the stream.

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If you need to start several streams at once, navigate to the Matches section and find the match containing the streams you want to start, then click the arrow to expand the match view. Select the checkboxes on the left side of the screen for each stream you want to start, then click the Start Stream bulk action button located at the top of the screen. All selected streams will begin starting simultaneously.

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A stream takes about two and a half minutes to start up. During this time the player on the Stream Monitor may not show the program output yet. This is normal while the system starts the stream. Once start-up finishes, the stream shows as live with a timer for how long it's been on air, and the timeline along the bottom records when the stream and the input were live.

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If the stream is still starting after more than 10 minutes, it is likely stuck.

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Important: A stream cannot be manually stopped while it is still starting. Stop Stream only becomes available once the stream is fully live.

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If the stream appears stuck, first allow a few minutes for normal start-up. If it is still starting after about 10 minutes, create a new stream for the match, start the new stream, and confirm it starts correctly. Creating a new stream resolves most rare start-up issues. If multiple attempts fail, contact LIGR Support for investigation.

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To stop a stream, go to the match's Stream Monitor and click Stop Stream. Stopping the stream stops its destinations too, and you stop incurring charges for streaming and highlights. You can start the stream again any time.

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Critical: You MUST stop the stream yourself or use the Auto stream toggle on the Stream Monitor to start and stop it on schedule. Simply closing the browser tab does not stop the stream or billing. Charges continue until the stream is stopped.

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Stream won't start

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If a stream won't start, verify an input is assigned to the stream, since streams cannot start without one. Check the Input card on the Stream Monitor to see whether the camera feed is coming in, and open Details to confirm your camera or encoder is sending to the right address and stream key. Verify the stream destination is properly configured in Assets. Also confirm you have sufficient Stream and Highlights hours available. Your remaining balance is visible in the top-right corner of the Matches page or in the Billing section.

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Still being charged after match

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If you're still being charged after a match, confirm you clicked Stop Stream on the Stream Monitor and the stream no longer shows as live, and check Multiview to verify the stream is not still active. Stopping the stream is required, as closing browser tabs doesn't stop billing. You can also switch on the Auto stream toggle so the stream stops on schedule if you forget.

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