If your stream won't start, there are several checks you need to perform in order. The most common cause is that no input has been assigned to the stream, indicated by a gray warning icon on the input indicator. This article walks through the systematic troubleshooting steps to get your stream running.

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Look at the input indicator for your stream in the expanded match view. A gray warning icon typically means no input is assigned to the stream, and streams cannot start without an input assignment.

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[SCREENSHOT: the expanded match view showing the input indicator with a gray warning icon]

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If no input is assigned, you'll need to add one before the stream can start. There are two ways to do this.

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1. Click the white space of the stream row to open the side control panel, then in the Input Assignment section select an input from the dropdown menu.

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Alternatively, you can click the three-dot Actions menu next to the stream, select Settings or Configure, assign an input in the Stream Input field, and click Save.

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Remember: one input per stream. Each stream requires one input to be assigned before it can start.

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Creating a stream does not automatically start it. Even with an input assigned, streams must be manually started or have Auto-Stream configuration enabled.

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To manually start a stream: click the three-dot Actions menu next to the stream, select View to open the Stream Monitoring page, and then click Start Stream. Alternatively, you can click the white space of the stream row to open the side control panel and click Start Stream from there.

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To start multiple streams at once: select the checkboxes next to each stream you want to start, then click the Start Stream bulk action button at the top of the screen.

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For automatic starting: configure Auto-Stream settings in the stream configuration so the stream starts a set number of minutes before the scheduled match time.

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Your streaming software (camera or encoder) needs the correct connection details to send video to LIGR, and these details are found in the assigned input. Start by opening the Stream Monitoring page (View from the stream Actions menu) and looking at the Left Side Details section.

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1. Copy the input details: for RTMP inputs, copy the RTMP URL and Stream Key; for SRT inputs, copy the SRT link.

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2. Paste these details into your streaming software exactly as shown.

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3. Start sending video from your streaming software.

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[SCREENSHOT: the Stream Monitoring page's Left Side Details section showing the RTMP URL, Stream Key, and SRT link fields]

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After you start sending video from your streaming software, verify that LIGR is receiving it by checking the bitrate indicator next to the input details. A green indicator with a KBS value means the stream is being received, while a warning icon means no stream is being received.

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If the indicator stays on warning after you've started sending video, check the following: verify the ingest details were copied correctly into your streaming software, check that your streaming software is actually running and sending, confirm your internet connection is stable, and check that the input source (camera/encoder) is connected and active.

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Verify that you have sufficient Stream and Highlights hours available in your account. Your remaining balance is visible in the top-right corner of the Matches page or in the Billing section under Profile.

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If your balance is low or at zero, streams cannot start. You will need to purchase additional hours before you can stream.

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If you've completed all the steps above and the stream still won't start, review the following:

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• Verify the stream destination is properly configured in the Streaming tab.

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• Check the stream's status indicators for specific component failures.

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• Review your internet upload speed to ensure it's sufficient for streaming.

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• Confirm you're using a supported browser (Chrome or other Chromium-based browsers work best).

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