If your stream won't start, there are several checks you need to perform in order. The most common cause is that no input has been assigned to the stream, indicated by a grey warning icon on the input indicator. This article walks through the troubleshooting steps to get your stream running.

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Look at the input indicator for your stream in the expanded match view. A grey warning icon typically means no input is assigned to the stream, and streams cannot start without an input assignment.

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If no input is assigned, you'll need to add one before the stream can start. There are two ways to do this.

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1. Click the white space of the stream row to open the side control panel, then in the Input Assignment section select an input from the dropdown menu.

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Alternatively, open the stream's settings to bring up the UPDATE STREAM SETTINGS window. Click Input in the section list on the left, set Stream Input Source (for example Specific input), choose an input in Stream Input (for example Demo Input 01), then click Update.

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Remember: one input per stream. Each stream requires one input to be assigned before it can start.

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Creating a stream does not automatically start it. Even with an input assigned, streams must be started manually or have Auto Stream switched on.

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To manually start a stream: click the three-dot Actions menu next to the stream, select View to open the Stream Monitor, and then click Start Stream. It takes about two and a half minutes to start up, then shows as live with how long it's been on air. Alternatively, you can click the white space of the stream row to open the side control panel and click Start Stream from there.

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To start multiple streams at once: select the checkboxes next to each stream you want to start, then click the Start Stream bulk action button at the top of the screen.

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For automatic starting: in the stream settings window, open the Automation section and switch on Auto Stream so the stream starts, goes live and stops on a schedule. You can also use the Auto stream toggle on the Stream Monitor.

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Your camera or encoder needs the correct connection details to send video to LIGR, and these details come from the assigned input. Start by opening the Stream Monitor (View from the stream Actions menu) and looking at the Input card. Open Details to see where to send the feed.

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1. Copy the address and stream key shown in Details (RTMP or SRT, depending on your input).

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2. Paste these details into your camera or encoder exactly as shown.

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3. Start sending video from your camera or encoder.

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After you start sending video, check the Input card on the Stream Monitor. It shows whether the camera feed is coming in, and Details shows the frame rate, resolution and region. The timeline along the bottom of the Stream Monitor also shows when the input was live.

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If the Input card still shows no feed after you've started sending video, check the following: verify the ingest details were copied correctly, check that your camera or encoder is actually running and sending, confirm your internet connection is stable, and check that the input source is connected and active.

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Verify that you have sufficient Stream and Highlights hours available in your account. Your remaining balance is visible in the top-right corner of the Matches page or in the Billing section under Profile.

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If your balance is low or at zero, streams cannot start. You will need additional hours before you can stream.

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If you've completed all the steps above and the stream still won't start, review the following:

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• Verify the stream destination is properly configured in the Streaming tab.

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• Check the stream's status indicators for specific component failures.

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• Review your internet upload speed to ensure it's sufficient for streaming.

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• Confirm you're using a supported browser (Chrome or other Chromium-based browsers work best).

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