When you stream to a destination like YouTube or a custom RTMP endpoint, the destination indicator colour tells you where to troubleshoot. Red means LIGR is connected. If the platform isn't receiving your stream, the issue is on the destination side. Yellow means LIGR is still trying to connect. A warning icon means the connection failed, so check that your destination details are correct.

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Destination indicators use colours to show connection status. Grey means the destination is set up but not sending. Yellow means LIGR is trying to connect to the destination. A warning plus retry icon means the connection failed, and LIGR will retry about every 20 seconds. Red means LIGR is connected and streaming to the destination.

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Important: If the destination indicator is red, LIGR is connected and streaming. When it's red, focus your troubleshooting on the destination platform (for example YouTube receiving settings, the correct event and visibility settings) rather than your LIGR setup.

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If the destination indicator is red but the platform says it's not receiving your stream, the connection from LIGR to the destination is working. The issue lies with the platform's own settings. Start by checking that you selected the correct stream key or event on the destination platform. Then check the platform's visibility settings (public, unlisted or private). Confirm the platform account is in good standing and not restricted. Finally, check whether the platform is showing any alerts or warnings about the incoming stream.

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If the destination indicator stays yellow, LIGR is still trying to connect. Check that your internet connection is stable and that your upload speed is enough for the stream bitrate. It's also worth waiting a few minutes, because the first connection can take time. A stream takes about two and a half minutes to start up after you click Start Stream on the Stream Monitor. Finally, in the Destinations section of the Stream Monitor, confirm the destination is switched on, or use Start all.

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If the destination indicator shows a warning icon, the connection attempt failed. LIGR retries about every 20 seconds while you check the following. Confirm the destination RTMP URL is correct, with no typos and the right protocol. Check that the stream key is current and hasn't been regenerated on the platform. For SRT destinations, confirm the SRT link is valid. Also make sure the platform credentials haven't expired or been revoked.

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To check and correct destination details, follow these steps in order.

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1. Open the Stream Monitor for the match's stream.

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2. In the Destinations section, find the destination with the connection issue. Use Select destinations to see which destinations are chosen for this stream.

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3. To see the stream's saved destinations, open the three-dot menu, click Stream Settings and go to the Destinations section of the UPDATE STREAM SETTINGS window. Stream Destinations lists up to 4 destinations.

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4. Check the destination details (RTMP URL and stream key, or SRT link) and compare them with the credentials shown on the destination platform.

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5. If they're wrong, update the destination or create a new destination with the correct details. Then add it under Stream Destinations and click Update.

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If the connection is red but graphics aren't showing at the destination, check the Stream control section of the Stream Monitor. Make sure an overlay is selected and Hide graphics is switched off. You can also open the three-dot menu, click Stream Settings and check the Overlay section. An overlay should be picked there, and Start Overlay Hidden should be off unless you want graphics hidden at the start. If you want no graphics on the stream, switch on Hide graphics instead. This changes what every viewer sees.

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If the destination indicator stays yellow or shows a warning icon after you've checked all settings and credentials, and your internet connection is stable, contact LIGR Support. Use the chat in the bottom right of the Help Centre.

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