Overview
Audio controls in the Multiview and Stream Monitoring pages only affect what you hear during monitoring — they do not affect the broadcast audio your audience receives. If you can't hear audio while monitoring streams, the issue is with your local playback, not the broadcast itself. In fact, monitoring audio issues never impact your audience: the audio controls in LIGR Live's monitoring interfaces only control what you hear in the dashboard, and your broadcast audio continues to stream normally to your destinations regardless of what you hear in monitoring.
[SCREENSHOT: the Multiview page showing a stream tile with its volume slider highlighted]
Troubleshooting Monitoring Audio
If you can't hear audio while monitoring, work through the following checks in order. Your browser may have blocked audio playback for the LIGR Live site, so start there before moving on to the stream-specific controls.
1. Check your browser's address bar for any icons indicating blocked content or permissions, such as a speaker icon or a site settings icon.
2. Click that icon and verify that audio/sound is allowed for the site. If audio is blocked, change the permission to "Allow."
3. Refresh the page after changing permissions so the new setting takes effect.
Once browser permissions are confirmed, check the stream-specific volume controls. In the Multiview, each stream tile has its own volume control slider, so look for the slider on the stream tile you're trying to monitor, verify it is not set to zero or muted, and adjust it to increase monitoring volume. Remember that this volume control only affects what you hear in the monitoring interface — it does not affect the broadcast audio.
If audio still isn't working after checking permissions and volume controls, try accessing LIGR Live in a different browser. LIGR Live works best with Google Chrome or other Chromium-based browsers, so if you're using a different browser, switch to Chrome and test audio monitoring there.
[SCREENSHOT: a browser address bar showing the site permissions/audio icon being clicked]
What Monitoring Audio Controls Do NOT Affect
• Broadcast audio sent to destinations (YouTube, Facebook, custom RTMP endpoints)
• Audio levels in the actual stream output
• What your audience hears
• Recording audio in archived match recordings
Monitoring audio controls are purely for your convenience during monitoring. If you can't hear audio but your stream is running and destinations are connected, your audience is still receiving audio normally.
