Media Viewer access gives a user view-only permission to recordings, highlights, and media within your Organisation, without granting access to live production or asset management.
What a Media Viewer Can Do
The Media Viewer role is the most restricted permission level in LIGR Live. It is designed for people who need to watch back content but should not be able to change anything.
A Media Viewer can:
• View match recordings
• View Highlights and Compilations
• View Moments tagged in a match
• Access the media library in read-only mode
A Media Viewer cannot:
• Create or edit Competitions, Clubs, Teams, Players, or Venues
• Create or manage Matches
• Access the Control Room
• Operate the LiveScore App
• Manage billing, users, or Organisation settings
When to Use Media Viewer Access
This role is useful for:
• Club stakeholders who want to review match footage
• Coaches or analysts who need access to recordings but not production
• Sponsors reviewing content for approval
• External reviewers or media partners
If a user needs to do more than watch content, consider a different role such as Gameday Operator or User.
Prerequisites
Before you invite a Media Viewer, make sure:
• You are signed in as an Owner or Admin of the Organisation
• You have the email address of the person you want to invite
• The match recordings or media they need to access already exist in your Organisation
Inviting a Media Viewer
Follow these steps to grant Media Viewer access to a new user.
1. Open your Profile menu.
2. Go to the Permissions section.
3. Select Invite User (or the equivalent option to add a new team member).
4. Enter the user's email address.
5. Set their role to Media Viewer.
6. Send the invite.
[ Image placeholder: Permissions page showing the invite user form with role dropdown set to Media Viewer ]
The invited user will receive an email with a link to accept the invite and set up their account.
Changing an Existing User to Media Viewer
If someone already has access to your Organisation and you want to reduce their permissions to Media Viewer:
1. Go to Profile > Permissions.
2. Find the user in the list.
3. Edit their role and change it to Media Viewer.
4. Save the change.
[ Image placeholder: User list in the Permissions section with a role dropdown open ]
The change takes effect immediately. The next time the user logs in, they will only see media content.
Removing Media Viewer Access
To remove a Media Viewer from your Organisation:
1. Go to Profile > Permissions.
2. Locate the user.
3. Select the option to remove them from the Organisation.
Tips
• Media Viewer is a good default role for anyone who should not touch live production.
• If a Media Viewer needs to review content specific to one club only, consider whether a Club User role in the Club Portal is a better fit.
• Keep your Permissions list tidy by removing Media Viewers who no longer need access.
• Role changes are logged against the user, so you can always change them back if needed.
Common Issues
The invited user did not receive the email Ask them to check their spam folder. If it still has not arrived, remove the pending invite and send it again.
The Media Viewer cannot see a match recording Confirm the recording exists and has finished processing. Media Viewers can only see content that is already available in the Organisation.
The Media Viewer is trying to access the Control Room This is expected. Media Viewers do not have Control Room access. If they need it, upgrade their role to Gameday Operator or User.
You cannot see the option to invite users Only Owners and Admins can manage permissions. If the option is missing, check your own role.