Why This Happens
Ad sets can only be assigned to one club at a time. When you assign an ad set to a club, it becomes locked to that club and unavailable for use elsewhere in your organisation. No other club or competition can use that ad set until you remove the club assignment.
This restriction ensures that club-specific sponsor content only appears for that club's matches and prevents accidental use of another club's sponsor ads.
How to Make an Ad Set Available
To free up an ad set so it can be used elsewhere, start by clicking Ads in the left-hand dashboard and then selecting Ad Sets. From the list, find and select the ad set you want to make available.
1. Look for the Assign to Club field at the top right of the screen.
[SCREENSHOT: the ad set detail screen with the Assign to Club field highlighted at the top right]
2. Click the small X next to the club name to remove the assignment; the club name will then disappear from the dropdown menu.
3. Click Save at the bottom of the screen to confirm the change.
Once saved, the ad set is unassigned and can be allocated to any other club, competition, or used in any ad slot throughout your organisation.
