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Understanding Not Started Matches

Explains the Not Started tab in Matches, showing matches created but not yet scored or streamed, and how to manage them.

Overview

The Not Started tab shows matches that were created in the system but have not yet begun. These matches exist with all their configuration details (teams, venue, time, competition) but haven't had their scoring or streaming initiated.


A match remains in the Not Started tab until one of three things happens: someone starts scoring the match using the LiveScore app, an external data provider begins sending match event data, or you start a stream for the match. Once any of these actions occur, the match moves out of Not Started and into the Live and Upcoming tab.


[SCREENSHOT: the Matches section showing the Not Started tab selected with a list of matches]


How to Access Not Started Matches

To find these matches, click the Matches tab in the left sidebar, then click the Not Started tab at the top of the page. All matches that have been created but never started will appear in this list.


What You Can Do with Not Started Matches

From the Not Started tab, you can perform a number of actions on these matches:


• View match details by clicking the drop-down arrow to expand the match.


• Edit match settings through the Actions menu (three-dot menu).


• Add streams to the match.


• Add overlays to the match.


• Configure stream and overlay settings.


• Delete matches using bulk actions (select the checkbox, then use bulk delete).


• Cancel matches using bulk actions.


Editing Match Settings

You can edit match settings for matches in the Not Started tab by clicking the three-dot Actions menu for the match and selecting Settings. From there, you can edit any match details (teams, time, venue, period configuration, player settings, etc.) and then click Save to apply your changes.


Important: Once a match has started (moved out of Not Started), you can no longer edit match settings.


Why Matches Stay in Not Started

There are several common reasons a match might remain in Not Started:


• The match was created for scheduling purposes but the event hasn't begun yet.


• Streams and overlays were configured but not actually started.


• No live scorer was assigned or the live scorer hasn't opened the LiveScore app.


• The match was created as a placeholder and may not actually be broadcast.


Moving Matches Out of Not Started

To move a match out of Not Started, you need to initiate scoring or streaming. This can be done by opening the LiveScore app and starting to score the match, by starting a stream that has been configured for the match, or by connecting an external data provider that begins sending match events. Once any of these actions occur, the match immediately moves to the Live and Upcoming tab.


Bulk Actions for Not Started Matches

You can also perform bulk actions on multiple Not Started matches at once. First, select the checkbox next to each match you want to modify, then click the bulk action button at the top of the screen. Available bulk actions include:


1. Cancel Match: Cancels selected matches and moves them to the Completed tab with "Cancelled" status.


2. Change Live Scorer: Reassign the live scorer for multiple matches.


[SCREENSHOT: the bulk action menu with Cancel Match and Change Live Scorer options visible]


Connection to Other Sections

Not Started matches have been fully configured in the Matches section - they have teams, venues, and times assigned from Assets. They may have streams and overlays configured from the Streaming section. The only difference between a Not Started match and a Live match is that scoring or streaming hasn't been initiated yet.


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